FAQ

Native Poppy Shop | FAQ

Q: What are your hours?
A: We're open 10 am - 3 pm, Tuesday through Saturday

Q: How do I place an order?
A: The easiest way is to place your order online! Browse our daily flower menu, wedding menu, or online gift shop - add your selections to your cart and follow the prompts to place your order for delivery, shipping or curbside pickup.

Q: What's the stem bar?
A: Our unique in-store experience allows our customers to pick exactly what flowers they want. Flowers are sold per stem. Pick out your favorites and we will wrap them for you to take home! If you’d like your stem bar selection to be arranged by one of our designers, you’re welcome to order off of our menu!

Q: Do you do weddings?
A: Yes! We have two services to choose from - our a la carte wedding menu and full service floral design. Our a la carte menu has a curated selection of items for you to choose from. This option has no minimums and is available only in sunny San Diego. Our full service option is for those who are looking for a comprehensive design proposal - including ceremony design, installation work and custom arrangements. This option starts at $5,000 and is available worldwide.

Q: Do you deliver?
A: Absolutely! We offer daily deliveries allllmost anywhere in San Diego county Wednesday-Sunday. Simply place your order online, if you need assistance placing your order please email hello@nativepoppy.com.

Q: Do you offer same day deliveries?
A: 
No, all orders must be placed by noon the previous business day.

Q: Do you have a return policy?
A: 
Yes, check it out here.

Q: How can I cancel or modify my order?
A: To cancel a scheduled flower order send an email to hello@nativepoppy.com. Orders being cancelled or modified within 72 hours of the pick-up / delivery date may be ineligible for a refund or store credit. 

Q: Can I make special requests?
A: Native Poppy flower arrangements are all one of a kind! Each one is subject to flower availability and seasonality. While we can take requests for certain color palettes we reserve the right to substitute as needed. That means we cannot guarantee any specific flowers or colors. To add certain requests for flower choices, allergies, or color preferences please add your note in our "notes to florist" section when placing your order.

Q: Do you do flower subscriptions?
A: Yes! You can sign up for a recurring flower order weekly or monthly. Pick between our wraps or arrangements, choose weekly or monthly, delivery or pickup. We may be biased but we think a flower subscription may be the best gift you can give - or sign yourself up for weekly flowers to brighten your home or office.

Q: Are there any perks to your flower subscription services?
A: Our Wild Flower Club flower subscription makes it easy to receive beautiful flowers on the reg at a discount! We offer convenient delivery and pickup options, and subscribers enjoy 10% off ALL their Native Poppy purchases, including additional flowers or gift merchandise purchases. Plus, you're first to know about any special events or promotions we're planning!

Q: How can I make changes to my subscription?
A: Login to your online account, where you can find all your subscription info in one place. Make changes via the ‘Actions’ column on your subscriptions page. You can change the charge/billing date (which is the same day as your delivery or pickup), skip your next subscription, or cancel. Please make changes at least 72 hours in advance.

Q: Do you offer discounts?
A: Our Wild Flower Club subscribers (see above) receive 10% off all purchases.

Q: Do you do workshops?
A: Yes! We love hosting workshops where we teach flower arranging 101, flower crown making and wreath making! Sign up for our newsletter to stay up to date on when they are scheduled. We also love to bring our workshops to you for private parties and corporate events - for more information or to book please email hello@nativepoppy.com

Q: Do you deliver flowers outside of San Diego?
A: Currently we only offer fresh flower delivery within San Diego. We do ship our selection of gifts including candles, apparel and dried flower wraps nationwide.

Q: Where do you get your flowers?
A: We work with a handful of local wholesalers and importers as well as a selection of local flower farms. We also are lucky to have a small plot of land where we grow our own homegrown flowers.


 
Have a different question? Ask us!
Email: hello@nativepoppy.com