FAQ

Native Poppy Shop | FAQ

Retail Locations

Where are Native Poppy's retail shops?

Our flower shops are located in San Diego's South Park neighborhood at 3009 Grape St. San Diego, CA 92102, and in Solana Beach at 142 S Cedros Ave. Solana Beach, CA 92075

What are your hours?

We're open 10 am - 5 pm, Tuesday through Sunday

What's the stem bar?

Our unique in-store experience allows our customers to pick exactly what flowers they want. Flowers are sold per stem. Pick out your favorites and we will wrap them for you to take home! If you’d prefer your stem bar selection to be arranged by one of our designers, you’re welcome to order off of our Daily Flower Menu!

Do the Daily Flower Menu items change often?

While we offer flower bouquets wrapped in paper and flower arrangements year round, you'll notice changes in our designs each month, as flower varieties come in and out of season. We also create special holiday flower menus for Valentine's Day, Mother's Day, and the winter holiday season, to help you find the most beautiful flowers of the season to celebrate special occasions. Some of our favorite seasonal flowers, like Peonies and Lilac, are only around for a few weeks each year, so keep an eye on our Instagram to see what's fresh at the shops.

Placing an Order

How do I place an order?

It's easy to order online! Browse our daily flower menu, wedding menu, or online gift shop - add your selections to your cart and follow the prompts to place your order for delivery or in-store pickup. We ship dried flowers and gifts nationwide - you'll find a shipping option available at checkout if your order can be shipped via mail.

Do you have a return policy?

Yes, check it out here.

How can I cancel or modify my order?

To cancel a scheduled flower order send an email to hello@nativepoppy.com. Orders being cancelled or modified within 72 hours of the pick-up / delivery date may be ineligible for a refund or store credit. 

Can I make special requests?

Native Poppy flower arrangements are all one of a kind! Each one is subject to flower availability and seasonality. While we can take requests for certain color palettes we reserve the right to substitute as needed. That means we cannot guarantee any specific flowers or colors. To add certain requests for flower choices, allergies, or color preferences please add your note in our "notes to florist" section when placing your order.

Delivery + Shipping

Do you deliver?

Absolutely! We offer delivery allllmost anywhere in San Diego county Wednesday-Sunday. Simply place your order online, and select a delivery date at checkout.

How much does delivery cost?

Delivery pricing starts at $10, and varies based on distance from our retail shops. In-store pickup is free, and available during our normal business hours.

What time will my flowers be delivered?

Native Poppy makes deliveries between 9am - 6pm. Delivery times vary based on our delivery drivers' routes, and the recipient's distance from our shops. While we cannot guarantee a specific time for standard deliveries, priority delivery may be available for an added fee, depending on our driver's route for the day. If you'd like to request priority delivery for your order, please email hello@nativepoppy.com with your order number and the details of when you'd like your delivery scheduled.

Do you offer same day deliveries?

No, all orders must be placed by noon the previous business day. Need flowers ASAP? Pop by our shop in South Park or Solana Beach, and our florists will be happy to assist.

Do you deliver flowers outside of San Diego?

At this time we only offer fresh flower delivery within San Diego. We do ship our selection of gifts including candles, apparel, and dried flowers nationwide.

How much does shipping cost?

We ship our collection of gifts and dried flowers throughout the USA for a flat rate of $10 via USPS. At this time, we do not ship fresh flowers or plants.

Weddings + Events

Do you do flowers for weddings?

Yes! We have two services to choose from - our a la carte wedding menu and full service floral design. Our a la carte menu has a curated selection of items for you to choose from. This option has no minimums and is available only in sunny San Diego. Our full service option is for those who are looking for a comprehensive design proposal - including ceremony design, installation work and custom arrangements. This option starts at $5,000 and is available worldwide.

How far in advance should I place my flower order for my upcoming birthday, baby shower, wedding shower, etc.?

The earlier, the better! If you know you have a special event coming up, please place your order at least 2 weeks in advance. This gives us time to source any extra special blooms you've requested, and coordinate delivery times with our drivers so your blooms arrive picture perfect.

Do you do workshops?

Yes! We love hosting workshops where we teach flower arranging 101, flower crown making and wreath making! Sign up for our newsletter to stay up to date on when they are scheduled. We also love to bring our workshops to you for private parties and corporate events - for more information or to book please email hello@nativepoppy.com

Flower Subscriptions

Do you do flower subscriptions?

Yes! You can sign up for a recurring flower order weekly or monthly. Pick between our wraps or arrangements, choose weekly or monthly, delivery or pickup. We may be biased, but we think a flower subscription may be the best gift you can give - or sign yourself up for weekly flowers to brighten your home or office.

Are there any perks to your flower subscription services?

Our Wild Flower Club flower subscription makes it easy to receive beautiful flowers on the reg at a discount! We offer convenient delivery and pickup options, and subscribers enjoy 10% off ALL their Native Poppy purchases, including additional flowers or gift merchandise purchases. Plus, you're first to know about any special events or promotions we're planning!

How can I make changes to my subscription?

Login to your online account, where you can find all your subscription info in one place. Make changes via the ‘Actions’ column on your subscriptions page. You can change the charge/billing date (which is the day before your delivery or pickup), skip your next subscription, or cancel. Please make changes at least 72 hours in advance.

Do you offer discounts?

Our Wild Flower Club subscribers (see above) receive 10% off all purchases.

Other FAQs

Where do you get your flowers?

We work with a handful of local wholesalers and importers as well as a selection of local flower farms. We also are lucky to have a small plot of land where we grow our own homegrown flowers in El Cajon. Read more about Native Poppy's urban farm on our blog.

How long will my flowers last? What can I do to help them last longer?

The best way to care for your flowers is to keep them in fresh, cool water away from direct sunlight or heat. We've done a few experiments to see what keeps flowers fresh, and time after time, replacing vase water daily is the trick that keeps our flowers looking cute the longest. Certain varieties of flowers last longer than others, but with proper care our cut flowers and arrangements can last 7-10 days! 

Can I order a dozen roses? Or an arrangement of peonies?

Native Poppy florists create bouquets and arrangements in our signature "garden style," using a fun variety of the best seasonal flowers available. Using a wide range of flowers lets our florists go wild, and create one of a kind arrangements that are fresh as can be. Occasionally we will offer special seasonal products that celebrate our favorite flowers — like romantic roses for Valentine's Day, or big bunches of Lilac in the spring! Wanna build a bouquet filled with your favorite flowers? Stop by our shop to see what's in our Stem Bar, and build your dream bouquet!

How many stems are in each wrap or arrangement?

It varies depending on the season and the style of wrap or arrangement! We arrange the freshest flowers in our signature "garden style" and charge market price per stem, so the stem count changes based on what varieties are available each week. We strive to keep size and style consistent throughout the year, using a wide variety of mixed blooms and foliage. 

What's a "Florasaurus"?

The Florasaurus is Native Poppy's unofficial mascot! Every year we create special apparel and merch with a new florasaurus illustration designed by a member of our community.


 
Have a different question? Ask us!
Email: hello@nativepoppy.com