FAQ

Native Poppy Shop | FAQ

Retail Locations

Where are Native Poppy's retail shops?

Our flower shops are located in San Diego's South Park neighborhood at 3009 Grape St. San Diego, CA 92102, and in Solana Beach at 142 S Cedros Ave. Solana Beach, CA 92075. Our design warehouse in Mission Valley has a small retail setup, which you may visit at 5841 Mission Gorge Rd, Suite J, San Diego, CA 92120

What are your hours?

We're open in South Park and Solana Beach from 10 am - 5 pm, Tuesday through Sunday. Our Mission Valley design warehouse is open 10am - 4pm, Tuesday through Saturday.

What's the stem bar?

Our unique in-store Stem Bar experience allows our customers to pick exactly what flowers they want. Flowers are sold per stem. Pick out your favorites and we will wrap them for you to take home! If you’d prefer your stem bar selection to be arranged by one of our designers, you’re welcome to order off of our Daily Flower Menu!

Do the Daily Flower Menu items change often?

While we offer flower bouquets wrapped in paper and flower arrangements year round, you'll notice changes in our designs each month, as flower varieties come in and out of season. We also create special holiday flower menus for Valentine's Day, Mother's Day, and the winter holiday season, to help you find the most beautiful flowers of the season to celebrate special occasions. Some of our favorite seasonal flowers, like Peonies and Lilac, are only around for a few weeks each year, so keep an eye on our Instagram to see what's fresh at the shops.

Placing an Order

How do I place an order?

It's easy to order online! Browse our daily flower menu, wedding menu, or online gift shop - add your selections to your cart and follow the prompts to place your order for delivery or in-store pickup. We ship dried flowers and gifts nationwide - you'll find a shipping option available at checkout if your order can be shipped via mail.

Do you have a return policy?

Yes, check it out here.

How can I cancel or modify my order?

To cancel a scheduled flower order send an email to hello@nativepoppy.com. Orders being cancelled or modified within 72 hours of the pick-up / delivery date may be ineligible for a refund or store credit. 

Can I make special requests?

Native Poppy flower arrangements are all one of a kind! Each one is subject to flower availability and seasonality. While we can take requests for certain color palettes we reserve the right to substitute as needed. That means we cannot guarantee any specific flowers or colors. To add certain requests for flower choices, allergies, or color preferences please add your note in our "notes to florist" section when placing your order.

Delivery + Shipping

Do you deliver?

Absolutely! We offer delivery allllmost anywhere in San Diego county Wednesday-Sunday. Simply place your order online, and select a delivery date at checkout.

How much does delivery cost?

Delivery pricing starts at $10, and varies based on distance from our retail shops. In-store pickup is free, and available during our normal business hours.

What time will my flowers be delivered?

Native Poppy makes deliveries between 9am - 6pm. Delivery times vary based on our delivery drivers' routes, and the recipient's distance from our shops. While we cannot guarantee a specific time for standard deliveries, priority delivery may be available for an added fee, depending on our driver's route for the day. If you'd like to request priority delivery for your order, please email hello@nativepoppy.com with your order number and the details of when you'd like your delivery scheduled.

Do you offer same day deliveries?

Our online shop has a noon cutoff time for next-day orders, but we do our best to accommodate select same day deliveries upon request. Give us a call at (619) 535-0245 to make a request for same day delivery. Need flowers ASAP? Pop by our shop in South Park or Solana Beach, and our florists will be happy to assist.

Do you deliver flowers outside of San Diego?

At this time we only offer fresh flower delivery within San Diego. We do ship our selection of gifts including candles, apparel, and dried flowers nationwide.

How much does shipping cost?

We ship our collection of gifts and dried flowers throughout the USA for a flat rate of $10. At this time, we do not ship fresh flowers or plants. Our tiny team works diligently to fulfill your order quickly. Please allow 4 business days for your order to be packaged and shipped via USPS or UPS Ground. Please note: we do not currently accept international orders.

A La Carte Weddings + Events

Do you do flowers for weddings?

Yes! We have two services to choose from - our a la carte wedding menu and full service floral design. Our a la carte menu has a curated selection of items for you to choose from. This option has no order minimums and is available only in sunny San Diego. Our full service option is for those who are looking for a comprehensive design proposal - including ceremony design, installation work and custom arrangements. This option starts at $10,000 for weddings in the San Diego region. Live further away? Our florists will travel to you! We offer full service floral design for worldwide events starting at $15,000.

How far in advance should I place my flower order for my upcoming birthday, baby shower, wedding shower, etc.?

The earlier, the better! If you know you have a special event coming up, please place your order at least 3 weeks in advance. This gives us time to source any extra special blooms you've requested, and coordinate delivery times with our drivers so your blooms arrive picture perfect.

My event is on Sunday but I have to pick up my order on Friday. Will my flowers last?

Floral wearables (like boutonnières, flower crowns, corsages, and flower necklaces) do not have a water source, so picking up closest to the event date is best. If this isn’t possible, adding a damp paper towel over the wearable may help with longevity. If your event is taking place the day after your planned pickup/delivery, let us know to use hardier blooms or dried/preserved flowers, which will perform better out of water for 24 hours. If you have room in your refrigerator, that’s a great place to store your wearables.

For event florals, our florists take great care to prepare your flowers to be at their peak beauty in time for your event. This means that their shelf life is a little shorter than other styles of arrangements; centerpieces are built bold and beautiful, and in full bloom. But just like all our flower designs, we recommend keeping the water fresh, and protecting your blooms for direct sunlight to extend their life as much as possible. If longevity is a concern, we can make a note to include hardier blooms in your order, but this may limit flower varieties. Before your event, we suggest that you store your flower items in a cool, dark place, out of direct sunlight and check the water levels daily.

Can I request custom colors? Where can I send my flower inspiration to guide the florists as they make my order?

Our florists strive to honor your special color requests. We receive our flowers from local markets and gardens based on seasonal availability, so requests are not guaranteed, and exact color hues and shades will vary. We do everything we can to fulfill your flower requests, but we are only able to access what is seasonally available. With that said, our floral team works hard to match specific flowers as closely as possible! We’re happy to receive up to 5 inspiration images (no large files or Pinterest boards, please!) to help us understand the vision you would like for your florals. Feel free to email your order # and inspiration images to: weddings@nativepoppy.com and we’ll pass that on to the team. Our florists use inspiration photos as a reference guide, but will not copy an exact design. Everything is interpreted by our highly trained floral staff in our signature style.

Can I request tropical flowers or dried flowers for my A La Carte flower items?

Yes, we can often accommodate special flower requests. That said, tropical flowers (like orchids, palms, and anthurium) and dried flowers tend to be more expensive, and could change the scale of your design. Please send your order # and special requests to weddings@nativepoppy.com, and our Customer Service Concierge will determine if any additional changes must be made to accommodate drieds and tropicals in your designs. Please note: some dried and preserved flowers are dyed, and will bleed when placed in water. Be sure to pat them dry when/if removing from water so they don’t drip any color onto garments or other areas.

Can I choose a specific color ribbon for my bouquet, boutonniere, or corsage?

Yes! We have several colors of silk chiffon ribbons for you to choose from. Please email weddings@nativepoppy.com or stop by one of our retail shops to see examples, and make your selection, or leave a note during checkout with your request. Popular color choices include white, peach, and coral.

Can I provide my own ribbon for my bouquet?

Possibly! Please connect with us at weddings@nativepoppy.com so we can check your order to see how much ribbon is needed, and coordinate drop off ahead of your event.

Can I request a design that's different from your menu, like a pave bouquet?

All of our flowers are designed in our wild and whimsical signature style similar to what you see on our website, using fresh blooms and greens. We do not currently design in cascading or pave bouquet styles or work with cactus, succulents or air plants. Unfortunately at this time we are also unable to add on buttons, non-standard ribbons, shells, feathers, or other accessories.

Can I see an example of what my flowers are going to look like? Do you offer mockups, or can you send me photos of my order?

Unfortunately, we are unable to send preview images of your order, and mockups are not included in our A La Carte wedding menu service. You may opt to purchase an additional arrangement/wearable within a week or two of the event, which would more closely approximate the flowers and greenery that will be seasonally available on the date of your event. However, it will not be an exact replica of the items on your final order, only an approximation, since our wholesale availability changes week by week. You are also welcome to visit the shop ahead of your event to check out the stem bar and give notes to the florists to pass along to Customer Service. Our Instagram is a great place to see previous examples of our work - scroll back to the appropriate season's posts to get ideas for what blooms may be available.

How much is standard delivery vs. priority delivery?

The standard delivery fee for orders with a subtotal under $500 is based on the delivery zone at $10, $20, $30, or $40 (depending on distance from our design warehouse), with the delivery window between 9am-6pm. Priority delivery includes a 2-hour delivery window, can be added to any order, and is calculated as an additional fee based on the percentage of the order subtotal and the delivery zone (10%, 20%, 30%, or 40%). Priority delivery is automatically added to orders with a subtotal over $500. Our delivery fee is capped at $250 for a large order delivery within our standard delivery zones.

Does "delivery" mean someone will set out my flowers at the venue?

No, our delivery drivers will drop off your items with the appointed customer listed on the order. Upon request, depending on availability, you may be able to add set-up with a florist, which is billed at an additional cost of $75/hr per florist on site for setup.

After my event, do you come back to clean up the flowers?

In the events industry, post-event cleanup is called "strike." We offer strike as an add-on service, where our team will return to the venue to take away any remaining flower arrangements, or clean up flowers from an installed floral arch, wedding aisle, etc. We charge a flat fee of $250, and scheduling is based on first-come-first-served availability. Email weddings@nativepoppy.com to inquire!

What do I do with my vases after my event?

Vases are included in the price of A La Carte menu items, so the vases are yours to keep! You may choose to gift your wedding flowers to your guests to take home with the vases after the event.

If you'd prefer to return the vases to our shops, we do offer a vase buy back program. Here's how the Vase Buy Back Program works:

  • For ALL vase sizes, we offer $5 in fresh flower credit per vase (glass + ceramic vases).
  • You may bring in as many vases as you want, but the credit must be used all at once, on that visit.
  • This credit can ONLY be used for FRESH flowers (not for merchandise or dried flowers).
  • Maximum daily flower credit for vase buy back may not exceed $250 per person.

I want to book an arch, is that possible?

Yes! All of our arch bookings are based on availability. Please email weddings@nativepoppy.com to find out more!

I am planning to order a floral arch, will strike be included in the price of the design?

If you opt to rent our "Wooden Rectangular Arch" to install your floral arch design, the setup and strike fees are included as part of the rental. If you opt to use an arch rented from elsewhere, strike fees will be required to take down your flowers after the event.

Can I provide my own arch for my floral arch design?

Yes, but our florists will require some additional information. Please send a photo and the arch dimensions/measurements to weddings@nativepoppy.com for approval to ensure the amount of flowers we have on their order will work with the size arch they have rented and that our florists arrive with the correct installation materials needed.

Do you do workshops?

Yes! We love hosting workshops where we teach flower arranging 101, flower crown making and wreath making! Sign up for our newsletter to stay up to date on when they are scheduled. We also love to bring our workshops to you for private parties and corporate events, either in person, or remote! For more information or to book please email events@nativepoppy.com.

Flower Subscriptions

Do you do flower subscriptions?

Yes! You can sign up for a recurring flower order weekly or monthly. Pick between our wraps or arrangements, choose weekly, bi-weekly, or monthly, delivery or pickup. We may be biased, but we think a flower subscription may be the best gift you can give - or sign yourself up for weekly flowers to brighten your home or office.

Are there any perks to your flower subscription services?

Our Wild Flower Club flower subscription makes it easy to receive beautiful flowers on the reg at a discount! We offer convenient delivery and pickup options, and subscribers enjoy 10% off ALL their Native Poppy purchases, including additional flowers or gift merchandise purchases. Plus, you're first to know about any special events or promotions we're planning!

How can I make changes to my subscription?

Login to your online account, where you can find all your subscription info in one place. Make changes via the ‘Actions’ column on your subscriptions page. You can change the charge/billing date (which is the day before your delivery or pickup), skip your next subscription, or cancel. Please make changes at least 72 hours in advance.

Do you offer discounts?

Our Wild Flower Club subscribers (see above) receive 10% off all purchases.

Other FAQs

Where do you get your flowers?

We work with a handful of local wholesalers and importers as well as a selection of local flower farms. We also are lucky to have a small plot of land where we grow our own homegrown flowers in El Cajon. Read more about Native Poppy's urban farm on our blog.

How long will my flowers last? What can I do to help them last longer?

The best way to care for your flowers is to keep them in fresh, cool water away from direct sunlight or heat. We've done a few experiments to see what keeps flowers fresh, and time after time, replacing vase water daily is the trick that keeps our flowers looking cute the longest. Certain varieties of flowers last longer than others, but with proper care our cut flowers and arrangements can last 5-7 days! 

Can I order a dozen roses? Or an arrangement of peonies?

Native Poppy florists create bouquets and arrangements in our signature "garden style," using a fun variety of the best seasonal flowers available. Using a wide range of flowers lets our florists go wild, and create one of a kind arrangements that are fresh as can be. Occasionally we will offer special seasonal products that celebrate our favorite flowers — like romantic roses for Valentine's Day, or big bunches of Lilac in the spring! Wanna build a bouquet filled with your favorite flowers? Stop by our shop to see what's in our Stem Bar, and build your dream bouquet!

How many stems are in each wrap or arrangement?

It varies depending on the season and the style of wrap or arrangement! We arrange the freshest flowers in our signature "garden style" and charge market price per stem, so the stem count changes based on what varieties are available each week. We strive to keep size and style consistent throughout the year, using a wide variety of mixed blooms and foliage. 

What's a "Florasaurus"?

The Florasaurus is Native Poppy's unofficial mascot! Every year we create special apparel and merch with a new florasaurus illustration designed by a member of our community.


 
Have a different question? Ask us!
Email: hello@nativepoppy.com