Refund policy

Once we receive your order, we start preparing for it right away, sourcing flowers just for you! For this reason, we require 72 hours notice in advance of the pick-up/delivery date to cancel your flower order. Flower order cancellations are eligible for store credit only. Flower orders cancelled within 48 hours of being placed (but not within 72 hours of the pick-up/delivery date) are eligible for a full refund.

Updating your order

If you’d like to cancel or edit the delivery address on your order, please email us at hello@nativepoppy.com as soon as possible and we’ll do our best to accommodate requests. Our customer care team is available Tues-Sat 9am-5pm PST, and requests outside of these business hours are not guaranteed.

Non-Delivery

If you place an order and the recipient rejects delivery, whatever the reason, Native Poppy will not provide a refund and cannot be held liable for the recipient’s decision. If we are unable to substantiate your claim, we reserve the right to reject that claim.

If you place an order and claim it was not delivered, please allow us 48 hours to complete an investigation. If delivery was attempted but no one was available to accept delivery at the address provided, Native Poppy reserves the right to attempt redelivery of your order. If we discover no delivery attempt was made, we will provide a full refund. If we are unable to substantiate your non-delivery claim, we reserve the right to reject that claim.

If our delivery driver is unable to locate or access the address provided, they will call and text the customer and recipient for assistance. If the driver remains unable to access after 15 minutes, the undeliverable order will return to our design studio, and our customer service team will contact the customer to set up redelivery for an additional fee, or schedule a free in-store pickup. If there is no reply to our contact attempts within 2 days, the order will be considered forfeit. Re-delivery will be coordinated only after payment of the re-delivery fee is complete. Customers who opt for in-store pickup will have 2 days to retrieve the order before it is considered forfeit. Please note: fresh flower arrangements typically have a 5-7 day vase life; flower longevity is counted from the original delivery day, and as such, flowers that are received after that date will have a shorter vase life.

If a delivery fails due to incorrect address details, an inaccurate gate code, or other customer-provided errors, you may pay for re-delivery the next day. After 48 hours without re-delivery the order will be considered forfeit.

Missed Pickup

If you missed your flower pickup, we’ll hold your order in-store for 48 hours before it’s considered forfeit. Please note: flower arrangements typically have a 5-7 day vase life; arrangement longevity is counted from the original pickup or delivery day, and as such, flowers that are received after that date will have a shorter vase life.

Missed a non-perishable gift or merchandise pickup? We’ll hold your order in-store for 48 hours before it’s returned and refunded.

Flower Orders

Quality

Once flowers leave our shop premises/delivery vehicle, Native Poppy LLC. is no longer responsible for any damages incurred due to mishandling, transit, weather, etc. If you are unhappy with the quality of your arrangement please give us a call or email within 24 hours. In most cases, we will gladly replace the arrangement. No refunds or replacements will be made after this period. Nor will refunds or replacements be made based on improper plant or flower care on the part of the recipient.

Flower Substitutions

Native Poppy LLC. reserves the right to make substitutions in the event the flowers we receive are not of the quality suitable for your flower order. In this event, the integrity of the proposed color scheme will be maintained and flowers of equivalent value will be used. Native Poppy makes every effort possible to match requests for colors, varieties, sizes and quantities of fresh floral materials and the client understands that those fresh products and materials are subject to the laws of nature. Each arrangement is subject to seasonal flower availability.

Flower Subscriptions

We provide flower subscriptions for pick-up or San Diego delivery. Payment must be completely processed at least one day prior to subscription order fulfillment. We require 72 hours notice to process changes to your subscription – to do so, please email hello@nativepoppy.com.

Shop Merchandise + Gifts

We’re happy to offer an exchange or store credit for returns of full-priced items purchased online or in a Native Poppy store, in unused condition, within 30 days of purchase. Please provide all original packaging, as well as the receipt. Apparel and accessories must be in unworn, unused condition. All merchandise sold by Native Poppy is sold as-is without any guarantee. All sale items are final sale and may not be returned or exchanged.

Return Shipping

To initiate return shipping, please email hello@nativepoppy.com along with your order number and details of your return. Once your return has been received, it takes our team 3-5 business days to process your return. Once this has been completed we will then issue you a refund. If you have not received your refund within 10 business days of your return arriving at our Mission Valley studio, please contact us at hello@nativepoppy.com. Please note: We are unable to cover return shipping costs at this time.

Workshops + Events

Not able to attend after all? To receive a full refund for a workshop ticket, please reach out to hello@nativepoppy.com within 48 hours of purchase. If you need to cancel your ticket more than 48 hours after purchase, please reach out to hello@nativepoppy.com to coordinate. Our return policy reflects the limited nature of workshop and event tickets:

Cancelling a ticket more than 48 hours ahead of class? You may receive store credit for the full amount OR a rescheduled ticket for another workshop of equal or lesser value.

Need to cancel less than 48 hours ahead of class? You may receive store credit for 50% of the value of the workshop ticket, which can be applied towards a future workshop.

For cancellations on the day of the workshop, or for no-shows, unfortunately no store credit or refund may be issued.

Force Majeure

If Native Poppy is not able to perform or provide in entirety its contracted services or products for any reason, not limited to, but including Acts of God, war, civil disturbances, road closures, severe traffic, fire, casualty, or other causes beyond the control of both parties, all payments with the exception of the deposit will be returned in full.

Return Policy FAQ

Q: When am I eligible for cash/credit card refund?
A: ONLY when a flower order cancellation request is made within 48 hours from the time of purchase, but the delivery or pickup date is more than 72 hours away.

Q: When am I eligible for store credit?
A: When a flower order cancellation is made more than 72 hours prior to the scheduled pick-up/delivery date and is for $250 or less. Or, when you return merchandise in new condition with original packaging and provide your receipt within 30 days of purchase.

Q: How do I cancel my order?
A: Call us at (619) 535-0245, or email hello@nativepoppy.com

Q: What if I want to place a large order for an event, but I’m not sure the exact number of arrangements I want?
A: We recommend placing an order for the minimum of what you would like, and adding to your order later, if needed. This avoids over-ordering and not being eligible for a refund. 


Q: How far in advance do I need to place a large order ($250+)?
A: We recommend 30 days in advance, but we can process large orders if placed 2 weeks in advance; however the more notice we have, the better!