Flower order cancellation policy
Once we receive your order, we start preparing for it right away, sourcing flowers just for you! For this reason, we require 72 hours notice in advance of the pick-up/delivery date to cancel your flower order. Flower cancellations are eligible for store-credit only. Flower orders cancelled within 48 hours of being placed (but not within the 72 hour pick-up/delivery date) are eligible for a full refund.
Due to special sourcing considerations, we require 1 week advanced notice to change pickup/delivery date for arrangements from our Corporate Flower Menu.
Updating your order
If you’d like to cancel or edit the delivery address on your order, please email us at firstname.lastname@example.org as soon as possible and we’ll do our best to accommodate requests. Our customer care team is available T-Sa 9am-5pm PST, and requests outside of these business hours are not guaranteed.
If you place an order and the recipient rejects delivery, whatever the reason, Native Poppy will not provide a refund and cannot be held liable for the recipient’s decision. If we are unable to substantiate your claim, we reserve the right to reject that claim.
Once flowers leave our shop premises/delivery vehicle, Native Poppy LLC. is no longer responsible for any damages incurred due to mishandling, transit, weather, etc. If you are unhappy with the quality of your arrangement please give us a call or email within 24 hours. In most cases, we will gladly replace the arrangement. No refunds or replacements will be made after this period. Nor will refunds or replacements be made based on improper plant or flower care on the part of the recipient.
Native Poppy LLC. reserves the right to make substitutions in the event the flowers we receive are not of the quality suitable for your flower order. In this event, the integrity of the proposed color scheme will be maintained and flowers of equivalent value will be used.
Shop Merchandise + Gifts
We’re happy offer an exchange or store credit for returns of full-priced items purchased online or in a Native Poppy store, in unused condition, within 30 days of purchase. Please provide all original packaging, as well as the receipt. Apparel and accessories must be in unworn, unused condition. All sale items are final sale and may not be returned or exchanged.
To initiate return shipping, please email email@example.com along with your order number and details of your return. Once your return has been received, it takes our team 3-5 business days to process your return. Once this has been completed we will then issue you a refund. If you have not received your refund within 10 business days of your return arriving at our warehouse, please contact us at firstname.lastname@example.org. Please note: We are unable to cover return shipping costs at this time.
Return Policy FAQ
Q: When am I eligible for cash/credit card refund?
A: ONLY when a flower order cancellation request is made within 48 hours from the time of purchase .
Q: When am I no longer eligible for any sort of refund / store credit?
A: Your cancellation request is placed less than 72 hours prior to the scheduled pick up/delivery date.
Q: When am I eligible for Store Credit?
A: When you bring in your merchandise item(s) in re-sellable condition, along with original packaging and provide your receipt within 30 days of purchase. Or, when a flower order cancellation is made more than 72 hours prior to the scheduled pick up/delivery date and is for $250 or less.
Q: If I need to cancel my order, how do I do that?
A: Call us at (619)535-0245. Email email@example.com
Q: What if I want to place a LARGE order for an event, but I’m not sure the EXACT number of arrangements I want?
A: We recommend placing an order for the minimum of what you would like and placing an additional order later when you decide what you’d like to add. This is to avoid over-ordering and not being eligible for a refund.
Q: How far in advance do I need to place a LARGE order ($250+)?
A: We recommend 30 days in advance, but we can process large orders if placed 2 weeks in advance; however the more notice we have, the better!
*In the event that you place a large flower order ($250+) within 72 hours of your event, the 48 hour credit card/cash refund or store credit refund does not apply.